RLM Fire & Electrical are specialists in the service, maintenance and installation of fire safety and electrical equipment. Operating from offices based in Poole with a team of engineers covering the South Coast.
RLM have been operating for 4 years and within this time have seen substantial growth. It was noticeable at an early stage that they would require a phone system to support that growth. RLM work with commercial customers offering a one stop shop for all fire & electrical needs. Services range from;
- Fire extinguisher servicing
- Emergency lighting servicing
- Fire system servicing & installation
- EICR testing
- PAT testing
- Electrical installation
Company: RLM Electrical
Industry sector: Electrical
VoIP system size/configuration: 5 User / With IVR Menu – Migrated From Virtual Landline
RLM Fire & Electrical were looking for a VoIP system that was scalable. They knew they would be looking to take on offices and staff, but at the time it was only a 3 man business.
The client found Buzz Connect through a search on Google. It was attractive to them because you could use the virtual landline through a mobile phone without having to actually be in an office. This was great for working out on the road and still gave the company a professional look whilst using a landline number.
The client required numbers for different areas (i.e a London number, a national number, a local number), wanted the system to be able to transfer calls, play a specialised hold music and link in with a CRM system so they could call out from the online platform Hubspot. Due to the nature of the client’s business they also required multiple divert options and out of hours diverts.
By not having an agile telephone solution it was difficult for them to transfer calls between the office and even transfer calls between the office and the team out on the road, this was effecting business. Not having the specific numbers was also loosing trust with customers. Because their current system couldn’t do out of hours diverts they were having to pay high costs for a receiving centre to pick these calls up.
Buzz Connect provided a virtual landline system that was great for the client’s initial needs utilising the app. We spoke with the client to discuss future requirements and put RLM Fire & Electrical onto a plan that would be scalable for the businesses future.
Buzz Connect helped setup the multiple diverts and out of hours calls. This was particularly tricky, but was imperative due to the critical part our business plays in customers safety systems.
The client found the price per handset very reasonable and a fraction of the cost when compared to other systems. When it was time to scale up the handsets arrived swiftly and the setup was easy.
By implementing the new system into the business RLM were able to run a more efficient and professional customers experience by being able to transfer and take calls when ever and where ever. By using the out of hours divert feature it saved the company costs on divert systems. It also increased the productivity of the sales team as they could link the handsets to the Hubspot system which saved downtime between calls.
Client name: Liam White
Client job title: Director
“Buzz Connect has been great for our growing business model. The ability and ease of adding handsets, separate numbers and diverts was imperative when we were looking for a phone system. Buzz Connects system allowed us to scale from a virtual landline to now 5 handsets and multiple divert options along with out of hours. When moving offices we simply unplugged the phones and plugged them in at the new office. This was brilliant as the downtime was minimal. Using the system has allowed us to scale our team and has helped improve the overall customer experience and professional service we provide.
I would highly recommend Buzz Connect’s services. In particular to startup / growing businesses with ambition to grow whilst keeping the same number. “